At that point you will receive an automatic confirmation e-mail that includes your reservation number and booking details.

If you have not received your confirmation email, it might be due to misspelling of the registered email address during the booking process. You can also check your junk/spam email folder. If you still cannot find the confirmation email, kindly contact us.

If you find errors in your confirmation email, please contact us as soon as possible.

Flight tickets are only in electronic format (e-ticket) and no longer in printed form. The electronic ticket (e-ticket) is a digital file registered in a database of electronic tickets and this way it cannot be lost, forgotten or stolen. Within 24-48 hours the e-ticket will be sent to your email address.

You need to show your e–ticket confirmation email at the check–in counter. The airline representative will issue your boarding pass at that time. Otherwise, you can print your boarding pass once you have checked-in yourself online via our website.

Yes you can. For phone or email bookings, please contact us.

Bookings can be completed online having as payment debit or credit cards and bank deposits. Acceptable cards are Visa and MasterCard. Please note that additional fees for credit card payments may arise. They will be shown before the completion of the booking in the price calculation.

Your credit card information is sent to us via a secure server. We use the most up-to-date and secure technology available, which encrypts your personal and credit card details. The encryption method used is the standard technology “Secure Socket Layer” (SSL). For extra safety, we use a firewall which protects our server and system from unauthorized access.

A physician's letter may be required stating that the mother and baby are in good health, fit to travel, and the pregnancy is not high risk. If you are more than 36 weeks pregnant, many airlines will not allow you fly for fear that you'll deliver on board.

Yes, you can request an invoice by submitting a request via the respective form on our website. You will receive an invoice within 48 hours

The refund of the total or partial amount of the air ticket depends on the policy of the airline and the tariff you have selected.
Upon completion of your reservation, the confirmation email informs you about all the rules regarding the fare you have selected. For more details call our customer service.

Changes depend upon the fare type and change policy of each airline. For any change of enquiries or requests please contact us.

Changes depend upon ticket and policy of each airline. However, there are many fares that cannot be changed, especially those offered by low-cost companies. For those that can be changed, the extra cost will consist of a penalty from the airline and any difference in fare and taxes between the new and old ticket.

For any cancellation enquiries or requests please contact us.

Cancellation fees depend on the fare type and cancellation policy of each airline. However, there are many fares that cannot be cancelled, especially those offered by low-cost companies.

Airlines are allowed to modify the schedules, hours, number of flight and even cancel flights.

You can either check in online through the airlines website providing information received in the e-ticket (24 hours before departure) either directly at the airport (2 hours before departure).

It’s advised to reach the airport early to check in. Usually in case of international flights at least 2 hours before and at least 1 hour before for domestic.

Hand baggage: It is usually permitted to carry only one piece of hand luggage inside the airplane according to most airlines while the allowable weight of hand baggage varies by Airline Company. According to the provisions the European Union has set, the dimensions of hand luggage should not exceed the following dimensions: 56cmx45cmx25cm (including handles, exterior cases and wheels).

Registered Baggage: Usually one piece of baggage, not heavier than 20 kg is allowed per passenger.

In any case, the passenger should be aware that allowable kilogram limits of baggage/hand-luggage and their dimensions vary by company and depend on the policy each company follows. For this reason, it would be useful that the passenger contacts the airline for getting precisely informed about the weight and dimensions he/she can carry each time. Furthermore, there is extra charge for any additional baggage/weight, the price of which varies depending on the policy each airline follows.

Any baggage brought to the check-in counter on the date of departure that exceeds the free baggage allowance is considered excess baggage and is chargeable at the rate applicable for the sector of travel.

Generally knives or sharp objects, most sporting goods, firearms, tools larger than seven inches, explosive materials, self defense items, flammable items, and most liquids of more than 100 ml.

Contact your airline directly regarding lost or damaged luggage upon your arrival.

Adults: Passengers 12 years old or older.

Children: Passengers from 2 to 11 years old. Tickets for unaccompanied children, younger than 12 years old, cannot be booked via internet.

Infants / Babies (without seat) are considered the passengers up to 2 years old.

Every passenger, older than 12 years old, may escort a baby in his arms.