The following terms and conditions determine the use of the site of our company under the name "Burraq Travel - Taza Ticket OFFICE GENERAL TOURISM OFFICE PRIVATE COMPANY" and the distinctive title "Burraq Travel - Taza Ticket P.C." (hereinafter referred to as the "Company") and its services, located on the street Menandrou, no. 58 in Athens, Nr. 129159701000 GEMI (Business Register), special operation signal from the EOT, Nr. of Business Register of Tourism (MI.T.E.) 0206E60000389601 and IATA Nr. 27-2 1641 6, VAT number 800 555 996, Tax A'Athens.
Please read carefully the terms since they will determine your rights and obligations, as well as the rules and conditions of our website. Any use of the website of our company requires and automatically implies understanding and unconditional acceptance of all the conditions as referred in this website without exception.
This Agreement contains the terms and conditions of the Company to provide services to users in order to buy or inquire the Company's services by using the Website, such as individual sales, reservations, telecommunications etc. Users who use the services considered to have read the terms and conditions of the agreement. Τhe Company has the right through a unilateral Decision to terminate the right to use the site or any other sales sector.
The Company has the right to charge for the use of the services for all transactions. The Company also reserves the right to modify all charges from time to time without any prior notice. All customers who use our service are responsible for the charges, fees, duties, taxes etc. In unusual cases where the reservation is not confirmed by the airline for any reason, we are responsible to inform you at the same time.
The Company does not carry any responsibility for making another booking as compensation of the unconfirmed.
In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Your contract will be with the relevant low-cost airline and you will be also subject to their terms and conditions which can be found on their web site.
Please note that in some cases you may receive a confirmation email as well as the e-ticket directly from the low-cost airline in separate emails.
Low cost airlines may also charge additional fees for checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise. Full details on such charges may not always be available when making your reservation. For this reason you need to check your baggage allowance etc by visiting the airline's website. We are not responsible for any additional costs incurred and we advise you to contact the relevant airline to add any additional services and verify charges.
During online booking, all information that will be requested will have to be provided.
The use of credit and debit card should hold your own details (in case of use from a third party, the approval should be granted from the person to whom the particular credit card belongs) otherwise there will be no booking through our system.
For generating a telephone reservation, all relevant information requested will have to be provided correctly.
The use of credit and debit card should hold your own details (in case of use from third party, the approval should be granted from the person which the particular credit card belongs) otherwise there will be no booking through our system.
When the reservation is accepted, payment will be charged to your credit card and the corresponding confirmation will be sent to you. From this point onwards, the cancellation charges will have to apply.
Upon receiving the confirmation details should be checked and if anything wrong occurs, you should immediately contact the customer service.
The Company will give to the users the tickets or the confirmation of their booking, under the condition of payment in full and payment of the total price, including the remuneration of the Company.
You can contact us to be informed for any other possible means of payment, other than the payment by credit or debit card as cash or bank deposit. Air tickets will be sent through e-mail.
In the case of pending cases where the official responsible authority (airlines, hotels, etc.) is not able to confirm the booking, for reasons such as weather conditions, bankruptcy, government decisions, technical issues, etc., we will try in the best possible way to offer the appropriate option or refund the amount after the deduction of the charges for our services, if returned by the official airline.
The Company accepts no responsibility for any damage, supervision or symbol on any site or any linked website.
The Company provides various travel services such as booking airline tickets, hotel reservations, package holidays etc. Users of the Company's website are encouraged to contact us with various services such as e-mail, phone calls, SMS or through any other means. In case of completion of electronic reservation fields, or contact with our company for a telephone booking, users make explicit order to our Company to act as intermediaries for the provision of the travel service they desire.
A person is qualified to check all the evidence and ensure your travel documents.
The competent embassy or consulate should advise on relevant information. All information and requirements should be checked thoroughly before arranging your travel reservation with us. We accept no responsibility or liability whatsoever if the authorities refuse to board you to the aircraft or refuse your entry into any country for not presenting the correct passport, visa or other documents required by the authorities.
The user's name and surname in the booking system, should match the name of the identity card or passport, otherwise the boarding may be refused and the Company will have no liability about it.
It would be useful to consult your doctor before departure. We also recommend to take a look at http://www.netdoctor.co.uk indicative for any relevant medical conditions. It is paramount responsibility to have all the recommended medication and prescription in relation to your trip.
The Company has the right to take any necessary measure against the user-and specifically, termination of user access to the website, if the Company is unable to verify the authenticity of any information provided by the user.
Under this agreement the users agree to provide the Company with the accurate and legal information for each service when requested.
If it transpires that the information provided by users is illegal or incorrect, the Company is in a position to judge and take any action regarding the user in conjunction with the cancellation without prior notice. The Company is not responsible for any damage in such a case and is not responsible for any damage whatsoever to do with it.
The Company will try at its best and ensures that users will not face any problem with the information provided by the Company, however if any information in the Company's website is inaccurate, it will be corrected once noted!
The Company reserves the right to modify or renew the terms and conditions of use of the website unilaterally. Users will be informed of the applicable current conditions through the website, and any changes will be posted directly on the website. In case, the users do not agree with the changed conditions of the site they shall not proceed to further use as the use implies full acceptance of the conditions by them and consent and commitment. The users are responsible on informing themselves about these terms and conditions regularly.
The users hereby agree that the use of the service is clearly their responsibility. The Company acts as a travel agent of the service provider.
The Company has no responsibility for the services provided by the service provider and the users must be informed of their responsibility for their conditions set by each provider depending on the case.
The Company with its discretion may amend or modify the operation of the services at any time.
The content of this website belongs exclusively to the Company. It is prohibited to copy, distribute, transfer, resell all or part of this website or confuse the user regarding the beneficial owner of this website.
Use of this site is not allowed for individuals below the age of 18 and each user of the website guarantees that is over 18 years of age and takes responsibility for any use of the website by minors on their behalf. In case of violation of the operating conditions of the site, as provided herein, the Company reserves the right to claim any damages incurred from this violation at any time. The non-exercise by the Company of any of its rights, as provided under these conditions, does not constitute and should not be interpreted as a waiver or cancellation or non-validity of these rights.
The presentation of the services is based on the information provided by the suppliers themselves. Any difference is probably due to a change in the characteristics of services from the supplier which was not notified in time to the Company, which shall make every effort for your valid information and is not responsible for variations and changes from other suppliers due to a sudden change by the supplier. The Company is not liable for any acts, errors, omissions, guarantees, violation or denial of any supplier or for any injury, death, property damage or any other losses or compensation and expenses that may occur, nor for any event of delay, cancellation, supernumerary reservation, strike, majeure force or other causes outside the direct control of the Company. Moreover, in any case, the Company holds no responsibility for the accuracy of information provided on the site or for any typographical and technical errors, including errors in the availability and price of reservation. Nor does it guarantee that the use of the Site will be error-free or that the website will not be infected by "viruses". The Company is in no way liable for any damage resulting from the use of information contained on the website or products displayed.
The user shall unconditionally accept that all the conditions of this is essential. Any cancellation of one or some of the terms does not bring in any case cancellation of the rest.
These terms are governed by the Greek law and should be interpreted and implemented in accordance with it. For any dispute arising from the use of this website or these terms between the Company and the user only the courts of Athens will be competent.
In any case, for any clarification or questions regarding the above please call us on 0030 210 5223232.
The possibility of change or cancellation of flights or other services, is subject to terms and conditions specified by each service provider, to the exclusion of further liability of the Company for any incidental or consequential damage or any compensation by the Company in general . The Company has no authority over these cases and shall not be liable.
Any expenditure generated for use of the services through managing transactions is clearly responsibility of the user.
The commission paid when purchasing a service in case of cancellation, is non-refundable.
In case of cancellation or change, the user should contact the Company by completing the appropriate form available on our website and in order to be informed of the current cost of cancellation or change that will occur in this specific case.
It should be noted that the Company does not ensure the resolution of your request, to the extent that it also depends on third parties.
The user is also responsible for any service charges set by the Company for any changes and cancellations.
For any questions please immediately contact customer service at 0030 210 5223232.
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